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Dell *           Overall Score      

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Product Selection

Dell

Product Quality


Everywhere, USA
800-WWW-DELL
http://www.dell.com

Service

Price

Reasonable Sales Tactics

NA

Problem Resolution

Value

Summary: Dell is the best bang for the buck in buying a new PC. If you are thinking of getting a new computer, check out Dell. Also, if you really want to save a few bucks, check out their refurbished machines which offer the same warranty as the new machines - you have nothing to lose. This Week's Deals from DELL!

Full Review

Product Selection 
I have always been skeptical of Dell because of their low prices and figured that they had a "one-size-fits-all-model." However, recently I bought a few machines and was amazed at the many different options of customizations that are available.

Product Quality 
So far, I have been very impressed with the performance of these Dell machines. My only complaint, which I dare say applies to any large OEM such as Dell, is that they bundle the computer with unneccessary software, such as an antivirus program that I may not want to use, and removing them can be a pain. This is my only complaint.

Service 
I had to talk to customer service about the charge because it passed a threshhold that they verify charges over. I was very impressed with how fast they were and within a few hours the order was being prepared for shipping. This is impressive in the online world.

Price 
I can't believe that you can get a nice business machine and a flat-screen monitor for under $500. This incredibly low price has always made me suspicious of Dell, but I have been thoroughly impressed with the performance of the computers. The processors are fast (around 2 gig) and the hard drives are 40 gig. One caveat - you can expect to pay $300 or so for a full version of Microsoft Office, a necessity in today's business world.

Reasonable Sales Tactics  NA
Dell has more business than they know what to do with. Maybe at the enterprise level they use aggressive sales tactics, but they can easily move their consumer inventory without twisting any arms.

Problem Resolution 
As mentioned before, I had to verify the charge because the order was so large, but they acted with a sense of urgency in getting the approval and shipping the order out. No complaints here.

Value 
If you are in the market for a new desktop, I can't imagine why you would go anywhere but Dell unless you are a hardcore gamer that wants a fully customized PC. Also, be sure to check out the Dell Outlet - Dell Outlet

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