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Utah Water Systems *           Overall Score      

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Product Selection

Utah Water Systems

Product Quality

147 West Election Road Ste. 200
Draper, UT 84020
801-483-0934

Service

Price

Reasonable Sales Tactics

Problem Resolution

Value

Summary: Utah Water Systems is a pretty good option for people who don't feel like researching pricing, worrying about installation and have the money to spend investing in soft water. During the trial period our water was noticably better - if I had a ton of disposable income I would consider getting a system from them but I would need a sales person who seemed more honest since I was pretty jaded by this experience.

Full Review

Product Selection 
Utah Water Systems had a few different models of water purifiers, but did not let us choose which one they installed. In addition, they installed a water purifier that they later told us was "overkill" for our small home and would be very costly had we decided to keep it. This probably isn't the greatest sales technique, but I will give them the benefit of the doubt - they did offer to install a smaller unit free of charge later.

Product Quality 
The water softener itself seemed to be pretty good. The water felt a bit hard at times, but this is probably just a setting that we could have changed. The R.O. (reverse osmosis) water purifier seemed to do a good job of filtering the minerals out of our water.

Service 
The plumbers that came to install and uninstall our unit were very friendly and pleasant to work with.

Price 
The original salesman that came to the door told us that they would install the unit for free, give us a $20 gift certificate just for trying the softener out, and if we wanted to continue using the unit it would cost $20/month. It turns out that the rental cost of the unit is $25/month, but they try to get you to buy the unit at a cost of about $40/month which represents a selling price of nearly $2,000 and an annual percentage rate of 18%! I am sad to report that they never did give us our gift certificate.

Reasonable Sales Tactics 
I have to be honest - I wasn't particularly happy with the sales tactics used by Utah Water Systems - they told us one thing but then when push came to shove the price went way up. Having said that, however, I think I realize now that this is just how this industry works - I wouldn't necessarily say that they were any worse than any other water softener sales people I have met.

Problem Resolution 
When we did have a problem with them having installed a really expensive water cooler they offered to fix the problem, so I'll give them credit for that. In general, however, I thought they could have done a much better job of just explaining upfront the costs - in all honesty I may have still bought the unit. I just don't like feeling like I've been tricked.

Value 
The overall value of Utah Water System's product offering is not that great. If soft water is a must for you, do yourself a favor and spend an hour or two researching your options on the internet - if you have the plumbing you may save a lot of money going that route. If not it may make sense to have Utah Water install your system.

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